Releasing date
Apr 2010
Focus area
Web-site address

Call-center was built on the "callback" principle. Also a system of processing queues was implemented. Our solution is provided to improve the quality of " Last-minute stores chain" customer service and it laid the basis for the development of a more powerful Call-center platform with the integration to internal IT infrastructure of the company.

Technologies , Methodologies and Tools
Requirements and Changes Management
MS Project
Network and Server Technologies
VoIP integration


Yuri Bondarev
Deputy Director, Network stores Last-minute Tours
Chain Store Last-minute Tours thanks company Miritec for the fruitful cooperation, which has resulted in a new, convenient Call-centre service center. Promptness, professionalism, trapping the customers wishes at a glance that is far not a full list of reasons we enjoyed about the work.

Miritec in figures

more than

of tour applications are recorded daily by travel agencies managers in the Turmate