Releasing date
Apr 2010
Focus area
Tourism
Web-site address
smgp.com.ua

Call-center was built on the "callback" principle. Also a system of processing queues was implemented. Our solution is provided to improve the quality of " Last-minute stores chain" customer service and it laid the basis for the development of a more powerful Call-center platform with the integration to internal IT infrastructure of the company.

Technologies , Methodologies and Tools
Requirements and Changes Management
MS Project
Network and Server Technologies
VoIP integration
Virtualization

Testimonials

Yuri Bondarev
Deputy Director, Network stores Last-minute Tours
Chain Store Last-minute Tours thanks company Miritec for the fruitful cooperation, which has resulted in a new, convenient Call-centre service center. Promptness, professionalism, trapping the customers wishes at a glance that is far not a full list of reasons we enjoyed about the work.

Miritec in figures

Next
more than
200

thousands of people daily visit the sites developed for our customers and partners by Miriteс