HelpDesk system for " E- COM"HelpDesk solution let company management monitor the work of the technical support department more effectively, increase the speed of response to customer problems and improve the quality of their services.
We fully developed and implemented task management system for technical support for E-COM company.
All messages sent to technical support mailbox are automatically registered in the system in the form of tickets. This allows employees of the technical department to quickly respond to emerging problems, answer questions, and keep track of customer requests. Helpdesk system was implemented in E-COM together with knowledge base.