Releasing date
Feb 2012
Client
E -COM
Focus area
Enterprise Solutions
Web-site address
ecom-info.com

We fully developed and implemented task management system for technical support for E-COM company.

All messages sent to technical support mailbox are automatically registered in the system in the form of tickets. This allows employees of the technical department to quickly respond to emerging problems, answer questions, and keep track of customer requests. Helpdesk system was implemented in E-COM together with knowledge base.

Technologies , Methodologies and Tools
Requirements and Changes Management
Worksection
MS Project
Code Versions Control
SVN
Testing Methodologies
Manual testing
Automated testing
Selenium
Databases
MySQL
NoSQL Memcached
Programming Languages
PHP
JavaScript

Testimonials

Sergei Nenya
General Manager, E -COM
We have collaborated with Miritec since 2008 over a set of lines. During that time, a complex of jobs has been done on the automation of the business processes in our company. The list of jobs included the creation and implementation of hardware and software services EDI, administration and maintenance of servers , the development of the corporate website , CRM and Helpdesk systems , call- center , IT consulting . We are satisfied with the quality of work performed by Miritec as well as high level of professionalism of the company, and we continue to fruitfully cooperate.

Miritec in figures

Next
more than
60

million of documents sent in eDocs interchange were developed in Miritec