Releasing date
Jun 2011
Client
E -COM
Focus area
Telecommunications
Web-site address
ecom-info.com

The solution allowed to run an efficient roll call on the customer base in order to offer new services (active sales), data collection, surveys, etc., as well as analysis and development.

We created a virtual PBX that is successfully operating that allows you to serve E-COM customers not only in Ukraine but also in Kazakhstan, Russia, Moldova, out of the single customer service centre.

A virtual PBX allows you to record phone calls in order to analyze the managers’ work, redirect it to the employees’ mobile phones during their absence, to analyze the efficiency of sales by the calls statistics. Also we integrated a Call-center based on a virtual PBX.

Technologies , Methodologies and Tools
Programming Languages
PHP
JavaScript
Network and Server Technologies
VoIP integration
Virtualization

Testimonials

Sergei Nenya
General Manager, E -COM
We have collaborated with Miritec since 2008 over a set of lines. During that time, a complex of jobs has been done on the automation of the business processes in our company. The list of jobs included the creation and implementation of hardware and software services EDI, administration and maintenance of servers , the development of the corporate website , CRM and Helpdesk systems , call- center , IT consulting . We are satisfied with the quality of work performed by Miritec as well as high level of professionalism of the company, and we continue to fruitfully cooperate.

Miritec in figures

Next
more than
200

thousands of people daily visit the sites developed for our customers and partners by Miriteс